Recent Entries

• ServiceNow Tutorial

  by bollu srikanth May 20, 2023
  ServiceNow is a cloud based platform, which was mainly developed for workflow and process automation as per the ITIL principles. However, it is highly customisable and also can be used for other purposes. ServiceNow is an American based company and was founded in 2004 by Fred Luddy. It has a unique ...

• What is SLA in ServiceNow?

  by bollu srikanth May 5, 2023
  What is SLA in ServiceNow? Service Level Agreement, or SLA, is a contract between a service provider and its internal or external clients. SLA also refers to the agreement establishing the parameters through which task SLAs are built and progressed, such as timings, conditions, procedures, and othe...