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Why is White-Glove Service so Important

• Posted by BRO CENT January 23, 2022 Filed in Technology #White Glove Service in IT Support  39 views
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  When it comes to managing fragile electronic machinery, especially when a corporation has invested thousands of dollars in the equipment or has sensitive information stored on it, electronics recyclers can never be too cautious during the transit, handling, or de-installation process. Every business should prioritize its customers' requirements, but some tasks might put a client's livelihood in the hands of the company that serves them. This commitment to protecting fragile goods is combined with the tradition of believing that a customer should be handled with the utmost care possible, as exemplified by the notion of white glove IT service.

  What exactly is white glove service?

  White glove service simply refers to a type of service that emphasizes complete oversight, rigorous attention to detail, and no tolerance for error—not that error is likely in a white glove situation, because each stage of the customer care process is performed painstakingly and deliberately. The services provided by a white glove service provider will exceed a client's expectations while requiring very little labor on the client's behalf. The exact origin of the term "white glove service" is unknown, however various related alternatives may explain its relevance.

  According to one hypothesis, white gloves resemble the traditional attire of a service sector worker who is expected to go above and beyond what is requested while making the person being serviced feel free of burden. Another refers to an old cleaning technique in which white gloves were used to demonstrate how clean work was. In either case, white-glove electronics recycling enterprises are following in their figurative footsteps.

  Why is white-glove service so important to electronics recyclers?

  It's one thing to make sure your customers are happy. However, it is an entirely different level of service when a company is dealing with computer or server equipment that is not only very valuable but also holds a wealth of data that may be utilized for malicious purposes if the equipment is penetrated or stolen. Electronics recyclers should have White Glove Service in IT Support protocols in place for de-installation, collection, transport, reception, storage, and data destruction, ensuring that the equipment is locked away and protected, as well as handled without damage. An electronics recycler should guarantee that the client has complete confidence that the vendor they've picked is adequately prepared for any foreseeable scenario involving their equipment.

  What is the IT Asset Disposition process?

  In its definition of asset disposal, Absolute defines it as removing a computer or electronic storage device from a business' control for recycling or disposal.

  As well as erasing data, we deal with deleting it. Prior to recycling redundant IT assets, ensure that all personally identifiable information has been removed completely. This can be accomplished using conventional methods.